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Help Center!
Find quick solutions to your queries from product details, to returns and exchanges.
How long does shipping take?
All orders are shipped from our Christchurch Central City warehouse New Zealand, Delivery within New Zealand typically takes 2–10 working days, depending on your location. Express shipping is also available and generally delivers next day, depending on your location within New Zealand.
When will I get my money back?
Refunds are processed once your return has been received and inspected. Typically, it takes 5–10 working days for the refunded amount to appear in your original payment method.
For full details on our refund policy, please refer to our Returns & Refunds page.
How can I track my order?
You will receive every update via your registered email. Once your order has been dispatched, you will also receive an email with your tracking number and a link to track your shipment.
Do you offer international shipping?
Yes, we do! For more details on international shipping options, costs, and delivery times, please visit our Shipping Information page.
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