FAQs

What is the best treatment for dry cracked heels at home?

The most effective home treatment for dry cracked heels combines three steps physical exfoliation, intensive active treatment and consistent daily hydration. Use the Synxpedi Nano Glass Foot Smoother or 3-in-1 Electric Foot Polisher one to two times per week to remove the surface layer of dead skin that prevents active ingredients from penetrating. Apply the Miracle Foot Mask weekly for pharmaceutical-strength renewal with 35% urea, salicylic acid and AHAs the concentration that actually penetrates thickened heel skin. Follow with the Diamond Luxe Heel Balm or Best Voted Heel Balm daily to lock in moisture and maintain results. For the fastest visible transformation, apply balm nightly and wear the Gel Heel Socks overnight.

Why won't standard moisturisers fix my cracked heels?

Standard moisturisers hydrate the surface of the skin but dry cracked heels have thickened, hardened layers of dead skin that standard products can't penetrate deeply enough to make a meaningful difference. The active ingredients needed to genuinely repair cracked heels pharmaceutical-grade urea at 25–35% concentration, salicylic acid and AHAs work as keratolytics, breaking down the protein bonds in thickened skin and drawing deep moisture into the tissue beneath. This is why the Miracle Foot Mask at 35% urea and the Diamond Luxe Heel Balm at 25% urea produce results that standard moisturisers simply can't replicate the concentration and the active profile are what make the difference.

What percentage of urea is best for cracked heels?

Urea concentration determines how the ingredient behaves on the skin. At 5–10% urea acts primarily as a moisturiser. At 15–20% it begins to soften thickened skin. At 25% as in the Diamond Luxe Heel Balm it works as a genuine keratolytic, actively breaking down hardened skin while drawing deep moisture into the tissue. At 35% as in the Miracle Foot Mask it works at a pharmaceutical level, penetrating deeply into even severely thickened callus and cracked heel skin. For daily maintenance, 25% urea balm is the most appropriate concentration. For weekly intensive treatment, the Miracle Foot Mask's 35% pharmaceutical-grade urea delivers the deepest and most transformative result.

Should I file my heels before or after applying heel balm?

Always file before applying balm not after. The Nano Glass Foot Smoother or 3-in-1 Electric Foot Polisher removes the surface layer of thickened dead skin that acts as a barrier between the balm and the tissue it needs to reach. Filing first allows the 25% urea, hyaluronic acid and AHAs in the Diamond Luxe Heel Balm to penetrate significantly more deeply and work more effectively than they would on unfiled, thickened skin. This sequence exfoliate first, treat after is the single most important principle in the entire dry heel routine and the step that makes the biggest difference to the speed and completeness of results.

What is the best overnight treatment for cracked heels?

The most effective overnight cracked heel treatment combines the Diamond Luxe Heel Balm with the Synxgeli Gel Heel Socks. Apply a generous layer of balm to clean, dry heels before bed file first with the Nano Glass Foot Smoother for maximum penetration and slip the Gel Heel Socks on over the top. The gel socks create an occlusive environment that traps the formula against the heel skin through the night, preventing evaporation and significantly enhancing absorption. Most people notice noticeably softer, smoother heels by morning after the first overnight use consistent nightly application produces the fastest visible transformation for established cracking and dryness.